Texas Drivers Hit Roadblocks After Filing Auto Insurance Claims

A The Dallas Morning News analysis of the Insurance Department’s consumer complaint figures showed that 11 of the 25 largest auto insurers in the state — those with more than 100,000 policies — had a complaint index that was above average last year. 


Complaints that drivers filed with the state included such practices as delays in processing claims, “low-ball” offers and settlements, denial of claims and liability disputes. Alex Winslow of Texas Watch, a consumer group active in insurance issues, said unethical companies have an advantage because they undercut regular insurers on price largely because of the claims payment practices. 


“The business model is they drag their feet and make it as difficult as possible for the claimant to collect in hopes they will take a low-ball offer or give up,” he said. 


I’m concerned the Insurance Department is not being aggressive in policing market conduct. They should be exercising more authority over these companies that are using questionable practices.”  


TERRENCE STUTZ, The Dallas Morning News  11/14/2011


Click here to Learn the 5 Things You Must Do If You Are In A Car Accident.